FAQ's

Are your items authentic?

All of our items are 100% authentic guaranteed.

Are your items new or used?

All of our items are new. Although they may not come with all original packaging. 

When will my order ship?

We ship out all orders within 2-7 business days. During a sale or holiday times we have more orders than usual and orders may take up to 14 business days to ship. We appreciate your patience!

Why hasn't my expedited order shipped yet?

Our shipping cut off for the day is 8 AM EST.  Expedited order placed before 8 AM EST will be guaranteed to be shipped that same day. All order placed after the cutoff (8 AM) will be shipped the next business day. 

How do I make a return?

Email us at support@shop375.com with the order number to let us know of the return. Next ship the item back with the original invoice. The customer is responsible for the return shipping, so you can use a shipping service of your choice. We do recommend using a service with with tracking so you can see when your return arrives to us. 

We do offer a prepaid label if that is more convenient, although we charge $15 for that service. If you would like to use it please specify in your return email and we will send you one. 

Help! My coupon code will not work on the "Featured Deal"

Yes, that is correct. The featured deal is usually the lowest price we are willing to sell a item and coupon codes will not work for them. 

What does it mean when it says "Final Sale" in a products description?

This means that the item is not returnable. Not for a refund, or for store credit. 

Can I change my order?

Yes. It is possible to change your order but it must be done within 1 hour of placing the order at checkout.

Where can I find the tracking number?

As soon as your order is shipped we will send you an email this the tracking number. If you did not receive it contact us via email, chat, or call and the customer service available will be able to assist you with that.  

When will my refund be processed?

It typically takes 5 business days for refunds to be processed after the return is approved.

Can I place an order over the phone?

No, all orders must be placed online. One of our agents will be happy to assist you with any questions you have about your order. Our number is (732) 987-4924. 

 

Do you charge sales tax?

Sales tax will be calculated and added to the final purchase price on orders for accessories and bags, if you reside in NJ.

What is your return policy?

You have 14 calendar days from when you receive your order to request a return. Once your return is requested you have 7 days to ship your return to us. We will not accept returns after this time frame. 
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

Any returns sent back after our return time frame will NOT be accepted. 

What Should I do if the tracking states my package has been delivered but I do not see the package?

We are not responsible for any orders once they are marked delivered. You will have to reach out to the carrier to find out more information about your package.  If the carrier confirms that the package was not delivered, please send us proof from the carrier and we will help you out. 

I was sent a different item than I ordered?

We are sorry about that. Please email us and we will provide you with a prepaid shipping label to ship the item back to us. We will send you the correct item once we receive the return back at our warehouse. 

Can I use multiple discounts on my purchase?

No, we only allow one discount to be used per order.

Is my info secure?

Yes. Your personal information is subject to our PRIVATE POLICY and your credit card information is encrypted and properly protected, both physically and electronically whenever we use it.

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